Last Updated: September 2026
This Privacy Policy explains how spring-ocelot collects, uses, discloses, and protects information about you when you use our payment processing services and website. We are committed to protecting your privacy and handling your data in accordance with the Australian Privacy Principles under the Privacy Act 1988.
We collect several types of information from and about users of our services:
Personal Information: This includes your name, email address, business name, and contact details that you provide when you request information about our services or create an account.
Financial Information: When you use our payment processing services, we collect transaction data, payment card information, bank account details, and related financial information necessary to process payments on your behalf.
Technical Information: We automatically collect information about your device, browser type, IP address, operating system, and usage patterns when you visit our website.
Business Information: We may collect information about your business operations, transaction volumes, and industry sector to provide appropriate service recommendations.
We use the information we collect for the following purposes:
Service Provision: To process payments, maintain your account, provide customer support, and deliver the payment processing services you have requested.
Communication: To respond to your inquiries, send service updates, provide technical notices, and communicate about changes to our services or policies.
Improvement and Development: To analyze usage patterns, improve our services, develop new features, and enhance user experience.
Security and Fraud Prevention: To detect, prevent, and address technical issues, fraudulent activity, and security threats.
Compliance: To comply with legal obligations, regulatory requirements, and financial industry standards.
We may share your information in the following circumstances:
Service Providers: We work with third-party service providers who assist in operating our business, including hosting providers, payment networks, fraud detection services, and customer support platforms. These providers have access to your information only to perform specific tasks on our behalf.
Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Legal Requirements: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
With Your Consent: We may share information for other purposes when we have your explicit consent.
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include encryption of data in transit and at rest, regular security assessments, access controls, and staff training on data protection practices.
Payment card information is processed in compliance with PCI DSS standards. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are typically retained for seven years in accordance with Australian financial record-keeping requirements.
When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies and applicable laws.
Under Australian privacy law, you have certain rights regarding your personal information:
Access: You can request access to the personal information we hold about you.
Correction: You can request that we correct inaccurate or incomplete information.
Deletion: In certain circumstances, you can request deletion of your personal information, subject to legal and contractual obligations.
Objection: You can object to certain uses of your information, including marketing communications.
To exercise these rights, please contact us using the information provided in the Contact section below.
We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about our use of cookies, please refer to our Cookies Policy.
Your information may be transferred to and processed in countries other than Australia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at:
Email: [email protected]
Address: Level 12, 385 Bourke Street, Melbourne VIC 3000, Australia
If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner (OAIC).