Last Updated: September 2026
By accessing or using the spring-ocelot website and payment processing services, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with any part of these terms, you must not use our services.
These terms constitute a legally binding agreement between you and spring-ocelot. Please read them carefully before using our services.
spring-ocelot provides payment processing solutions including but not limited to point-of-sale integration, online payment gateways, mobile payment solutions, invoicing systems, multi-currency processing, and payment analytics services.
Our services are designed to facilitate electronic payment transactions between businesses and their customers. We act as a payment service provider and may work with third-party payment networks and financial institutions to process transactions.
To use our services, you must be at least 18 years old and have the legal capacity to enter into binding contracts. By registering for an account, you represent and warrant that all information you provide is accurate, current, and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account or any other security breach.
You agree to use our services only for lawful purposes and in accordance with these Terms of Use. You must not use our services:
To process transactions for illegal goods or services, or in violation of any applicable laws or regulations.
To engage in fraudulent activity, money laundering, or any other criminal conduct.
To process payments for high-risk activities without prior written approval from spring-ocelot.
In any manner that could damage, disable, overburden, or impair our systems or interfere with other users' access to the services.
To attempt to gain unauthorized access to any portion of our services, systems, or networks.
Service fees are as described on our website and in your service agreement. You agree to pay all applicable fees for the services you use. We reserve the right to change our fees with thirty days' notice to existing customers.
Transaction fees, processing charges, and any additional costs will be deducted from your settlements or billed separately as specified in your service agreement. All fees are non-refundable unless otherwise stated.
We will use commercially reasonable efforts to process transactions promptly. However, processing times may vary depending on payment method, banking relationships, security checks, and other factors beyond our control.
We reserve the right to refuse, delay, or reverse any transaction if we suspect fraud, violation of these terms, or other illegal activity. You acknowledge that we may be required to comply with card network rules, banking regulations, and other requirements that affect transaction processing.
You are responsible for handling customer disputes and refund requests. When a chargeback is initiated by a cardholder, the transaction amount and associated fees may be debited from your account.
You agree to provide requested documentation and information to assist in chargeback resolution. If chargebacks exceed acceptable thresholds, we may adjust your service terms, require a reserve account, or terminate your service.
You are responsible for protecting customer payment data that you collect and ensuring compliance with PCI DSS requirements applicable to your business. We provide tools and services to assist with compliance, but ultimate responsibility rests with you.
You must implement appropriate security measures to protect access to your account and prevent unauthorized use of our services.
All content, features, and functionality of our website and services, including but not limited to text, graphics, logos, software, and designs, are owned by spring-ocelot or our licensors and are protected by copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use our services for their intended purpose. You may not copy, modify, distribute, sell, or lease any part of our services without our prior written permission.
To the maximum extent permitted by law, spring-ocelot shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of our services.
Our total liability to you for any claims arising from or related to our services shall not exceed the fees you paid to us in the twelve months preceding the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so these limitations may not apply to you.
You agree to indemnify, defend, and hold harmless spring-ocelot and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We may also terminate or suspend your access to our services if you violate these terms or engage in prohibited activities.
You may terminate your use of our services at any time by providing written notice. Upon termination, you remain responsible for any outstanding fees and obligations incurred before termination.
These Terms of Use are governed by the laws of Victoria, Australia, without regard to conflict of law principles. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts located in Melbourne, Victoria.
Before initiating legal proceedings, you agree to attempt to resolve disputes through good faith negotiation for a period of thirty days.
Our services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. We do not warrant that our services will be uninterrupted, error-free, or completely secure.
We make no representations about the suitability, reliability, or accuracy of our services for any particular purpose.
We may revise these Terms of Use at any time by posting updated terms on our website. Material changes will be communicated to registered users via email. Your continued use of our services after changes become effective constitutes acceptance of the revised terms.
If any provision of these Terms of Use is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
If you have questions about these Terms of Use, please contact us at:
Email: [email protected]
Address: Level 12, 385 Bourke Street, Melbourne VIC 3000, Australia